1. I'm a current Alphalink Member, can I keep my Alphalink email address?
2. I want to move to a new ADSL plan, do I need to change my email address?
3. Can I apply for an existing Alphalink ADSL plan if I am not currently an Alphalink ADSL member?
4. Where can I find the details of the new plans?
5. Who is Chariot?
6. I'm an Alphalink preselect or override member, can I get capped calls and/or 10% discounts on Chariot services?
7. What web hosting services do Chariot offer?
8. Can I keep my personal home page?
9. Can I keep my partial domain?
10. How many free email addresses do I get with Chariot ADSL plans?
11. Can I redirect my Chariot email address to my Alphalink email address and vice versa?
12. If I move from a yearly plan to any Chariot plan, will I receive a credit for the balance of my current account?
13. What plans are available to me?
14. What is happening to the Alphalink website and webmail?
15. Do I need to change any settings on my computer?

I'm a current Alphalink Member, can I keep my Alphalink email address? Back to top

Yes. Chariot will honour your Alphalink address for as long as you continue to have a current plan regardless of the connection type.
All new email addresses will be issued in the Chariot format. For example, a Victorian customer will have an email address in the form @vic.chariot.net.au.

I want to move to a new ADSL plan, do I need to change my email address? Back to top

No. We will honour your existing email address, however you will be issued with new login details in the Chariot format i.e @vic.chariot.net.au for Victorian customers.

Can I apply for an existing Alphalink ADSL plan if I am not currently an Alphalink ADSL member? Back to top

No, new members must sign up to Chariot plans.

Where can I find the details of the new plans? Back to top

Details of all Chariot Broadband ADSL plans can be found here.

Who is Chariot? Back to top

Chariot Limited is a public company, listed on the Australian Stock Exchange. We are one of the top 10 largest ISPs in Australia. We have been in existence since 1994 and provide a full range of internet services Australia wide. For more information, please go to www.chariot.net.au.

I'm an Alphalink preselect or override member, can I get capped calls and/or 10% discounts on Chariot services? Back to top

No. To take advantage of these you will need to change your service to Chariot preselect. You can download a form here.

All Alphalink preselect customers will be contacted in the coming weeks.

What web hosting services do Chariot offer? Back to top

Chariot offer a full range of web hosting services including domain registration. For further information, please click here.

Can I keep my personal home page? Back to top

Yes.

Can I keep my partial domain? Back to top

Yes, however new ones will no longer be offered.

How many email free email addresses do I get with Chariot ADSL plans? Back to top

5 - these will be in the Chariot format i.e @vic.chariot.net.au for Victorian customers.

Can I redirect my Chariot email address to my Alphalink email address and vice versa? Back to top

Yes, at no charge - just give us a call on 1300 137 425 and we'll be happy to organise it for you.

If I move from a yearly plan to any Chariot plan, will I receive a credit for the balance of my current account? Back to top

Yes, any credit from your current account will be applied to your new account.

What plans are available to me? Back to top

All Chariot plans.

What is happening to the Alphalink website and webmail? Back to top

In the short-term, the Alphalink website and webmail will remain as is.

Do I need to change any settings on my computer? Back to top

At this stage you do not need to make any changes to the settings on your computer. We will let you know if you need to make any changes. If you are having any problems, please do not hesitate to give us a call on 1300 137 425.

If you have any further questions, please do not hesitate to email us at admin@alphalink.com.au or call us on 1300 137 425.