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  Alphalink FAQ  @
 

  1. How can I change my password?
  2. I can not remember my password, can you email it to me?
  3. Can I have a web page with my Alphalink Account, and how do I get one?
  4. I want to upgrade my account before renewal time.
  5. Can I host a domain on my account?
  6. How do I contact tech support if I have a problem?
  7. I have a huge phone bill and my telephone company said I was "dumped".  What happened?
  8. My connection keeps dropping out when I'm online. Why?
  9. Why doesn't my 56k modem connect at 56k?
  10. When I send an email, my address is wrong, or I need to change it. How can I do this?
  11. I want to setup CGI or PHP scripts on my web site. Is this possible/allowed?

 

  1. How can I change my password?

    You will need to ring our us on 1300 137 425 to change your password.
  2. I can not remember my password, can you email it to me?

    Unfortunately, we do not email passwords, as email is insecure. You may ring us on 1300 137 425. Please note that we cannot provide the password to anyone but the account holder, or someone that has been authorised by the account holder.

  3. Can I have a web page with my Alphalink Account, and how do I get one?

    The Budget, Standard and Off Peak accounts have 10mb of web space available. To activate your web space, email your request including your login name to admin@alphalink.com.au.

  4. I want to upgrade my account before renewal time.

    You may upgrade your account by ringing us on 1300 137 425, or by emailing admin@alphalink.com.au.
  5. Can I host a domain on my account?

    For information on our complete range of web hosting services, please click here.

  6. How do I contact tech support if I have a problem?

    If possible email support at support@alphalink.com.au. All emails are answered within 1 business day, however most are resolved within a few hours. If you cannot email us, or you would prefer to speak to someone about your problem, you may contact us via telephone on 1300 137 425. Most calls are answered immediately, however, there may be times when there is high demand for support and your call will be queued until a technician is available. We appreciate your patience and apologise for any inconvenience that this may cause.


  7. I have a huge phone bill and my telephone company said I was "dumped". What happened?

    Internet Dumping is when a user is disconnected from their local ISP and re-connected to another server through a program that is sent to their computer from a particular website they were viewing at the time. The other server/phone connection is usually an international or premium rate number such as a 190 or 1902 number and it mostly occurs on adult content, games or music sites.

    Most of these websites ask the user's permission before making the call transference, however, sometimes the request is hidden or overshadowed by the offer of access to new or free content. People are often unaware that they have been dumped or charged a higher cost for accessing the site until they receive their phone bill and see it itemised at the bottom. In some instances, certain sites give no warning whatsoever, and in fact employ software that hides the dumping from the customer completely.

    For further information on Internet Call Dumping, please view the TIO article about it at: http://www.tio.com.au/faq/int_dumping.htm.

    Unfortunately, there is nothing we can do to stop this, as your computer is in fact dialing a different provider that has nothing to do with Alphalink.

    As a very quick and simple solution to this problem, if you are using a dedicated line that you do not use for anything other than internet access, call your telephone company and ask them to put a bar on STD, ISD and 1900 numbers.

    If you are not, try to identify if there is a program that could be dialing (search through Add/Remove programs in Control Panel and remove any programs that you do not use or do not recognise). Make sure that Dial-up Networking only contains your Alphalink dialup connection. Also make sure that your virus scanner is up to date. To avoid problems again in the future, you should always make sure you know exactly what it is you are downloading and what the program will do.

  8. My connection keeps dropping out when I'm online. Why?

    Dropouts can happen for many different reasons. Our Dropout Prevention Guide has information on most of the causes of dropouts and how to fix them. Work through the guide and you should be able to resolve your problems.

  9. Why doesn't my 56k modem connect at 56k?

    Please refer to the following online help page for information on troubleshooting 56k modem connection issues.

  10. When I send an email, my address is wrong, or I need to change it. How can I do this?

    If you are using Outlook Express or Outlook 2000, follow these steps:
    • Go to the Tools menu and click on Accounts
    • Click on the Mail tab
    • Double-click on your account (usually pop.alphalink...)
    • Change the Email field to your email address
    • Click OK, then click Close


    If you are not using OE or Outlook 2000, see the Email section of our Online Help for instructions.

  11. I want to set up CGI or PHP scripts on my web site. Is this possible/allowed?

    Yes, CGI and PHP are both available for use on the standard and business web servers. Please note that Technical Support cannot provide any assistance for any problems related to setting up or running scripts.

    Standard, Budget and Off-Peak accounts: PHP scripts should run from anywhere under your public_html folder. For CGI scripts, you need to make sure of the following:
    • All of your CGI scripts must be located in a directory called cgi-bin inside your public_html directory
    • All of your CGI scripts MUST end with the extension .cgi (.pl or anything else will not work)
    • Perl is located in /usr/bin/perl, so the first line of any script files that need to be executed should be: #!/usr/bin/perl
    • Your CGI scripts and any related files must have their permissions set correctly - check the instructions that came with the script on how these need to be set. Most FTP clients (eg. CuteFTP, WS_FTP, FileZilla) will allow you to set permissions.


    Business accounts: PHP scripts should run from anywhere in your web space. For CGI scripts, you need to make sure of the following:
    • All of your CGI scripts must be located in a directory called cgi-bin in your webspace
    • All of your CGI scripts MUST end with the extension .pl (.cgi or anything else will not work)
    • The first line of any script files that need to be executed should be: #!Perl
    • Make sure that the script is designed to run on Windows/IIS. Scripts written for Unix systems often do not work correctly on IIS servers



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