The information on this page applies to all Windows versions of Outlook Express (versions 4, 5 and 6). The Configuration and Troubleshooting section also applies to Outlook 2000.

Configuration and Troubleshooting

You should follow through these instructions if you have not yet set up your account, or if you are having problems with sending and receiving mail. They should fix most problems that occur within Outlook Express.

1. Go to the Tools menu in Outlook Express and click on Accounts

   

2. Click on the Mail tab
3. If you have anything in here already, click on it then click Remove
4. Click the Add button and choose Mail

   

5. For Your name enter your name (this can be anything you like - full name, first name, nickname, etc) and click Next

   

6. For Email Address enter your email address (yourloginname@alphalink.com.au) and click Next

   

7. For Incoming mail server type, POP3 should be selected
8. For Incoming Mail server enter pop.alphalink.com.au
9. For Outgoing Mail sever enter mail.alphalink.com.au

   

10. Click Next
11. For POP account name enter your Alphalink email login name (the part before the @ in your email address)
12. For Password enter your Alphalink password
13. Please note that Secure Password Authentication should NOT be ticked

    

14. Click Next
15. If you are using OE 5 or 6, click Finish here. If you are using OE 4, continue on:
16. The Internet mail account name can be anything - just click Next
17. Put a dot next to I will establish my Internet connection manually
18. Click Next
19. Click Finish
20. Click Close on the Accounts window and you are done!

OE Hangs Up while Sending or Receiving mail

This problem is caused by a common Outlook Express misconfiguration which causes the program to try to switch to a non-existant or incorrect dialup connection, or just hangup, whenever you try to send and receive email. To fix it:

1. Go to the Tools menu in Outlook Express and click on Options
2. Click on the Connection or Dialup tab
3. Make sure that Ask/Warn before switching dial-up connections is ticked
4. Make sure that Hang up after sending and receiving is NOT ticked
5. Click OK
6. Click the Tools menu
7. Click Accounts
8. Click on the Mail tab
9. You should have one account only, being for your Alphalink email. If you have more than one, check to see if you need them all and remove those you do not
10. Double click the Alphalink email account (may be called "pop.alphalink.co..." but depends on how you originally set it up)
11. Click the Connection tab
12. Remove the tick from the box marked Always connect to this account using (if you are using OE 4 or Outlook 2000, select Use Internet Explorer or a third party dialer)
13. Click OK
14. Click Close

If you can not sort it out with the information on this page, contact us on 1300 137 425 or email support@alphalink.com.au and they will be happy to help you out.