It is not uncommon to experience initial problems accessing secure sites such as Netbanking, share trading or shopping sites. Often, you need to have your browser set up in a certain way for them work. The first thing that you should do is make sure that your proxies are turned off. To do this, see the instructions on our Proxy Settings page.

If you can not find the options detailed there, or they are set correctly and it still is not working, you should also make sure that you are using the latest version of your browser.

• For Internet Explorer, the current version is v6.0 SP1 (or v5.5 SP2 for Windows 95 users). Go to Windows Update at: http://windowsupdate.microsoft.com/ to download and install it. While you are there, make sure that you have all of the Critical Updates installed, as well as the 128-bit encryption update.
• For Netscape, this is currently Communicator v4.8. You can download it from Netscape's site at: http://wp.netscape.com/download/archive/client_archive47x.html.
• Netscape 6 or 7 users please note: Netscape 6/7 is not currently recommended for secure site use, as several sites do not support it. However, if you want to upgrade it you can download the latest version from Netscape's site.
• Mozilla and Firefox users should make sure that they are using the latest stable release. These can be downloaded from: http://www.mozilla.org/.

If it is still not working, make sure that all the security options are enabled. To do this:

• For Internet Explorer, go to the Tools menu and choose Internet Options. Click on the Security tab, then click on the Internet icon in the top box. Click the Default Level button. Then click on the Advanced tab, and under the Security section down the bottom, make sure that Use SSL 2.0, Use SSL 3.0 and Use TLS 1.0 are all ticked.
• For Netscape 4, click the Security button on the toolbar. Click Navigator down the left hand side, and make sure that both Enable SSL options are ticked. For each, click the Configure SSL button and make sure that every option is ticked except 'No encryption with an MD5 MAC'.
• For Netscape 6/7 or Mozilla, go to the Edit menu and choose Preferences. Double-click on Privacy & Security, then click on SSL. Make sure that all boxes are ticked under SSL Protocol Versions. Then click the Cipher button and make sure that every option is ticked except 'No encryption with an MD5 MAC'.
  

If after all that you are still having problems, check with the help files or the support team for the site, as they might have certain requirements for use of the site (for example, if the site only supports TLS encryption, Netscape 4 will not work as it does not support it).

If you are still not having any luck, please email Technical Support at support@alphalink.com.au. Please include a description of exactly what is happening, including any error messages you receive.